Maintenance and Support
Expertise

Maintenance and Support

Organizations today are increasingly investing in solutions that predict and prevent blackouts, breakdowns or malfunctions. Hence, there arises a need for predictive and pre-emptive measures that help organizations focus more on running their business rather than the running of the systems and applications.

BilgeAdam provides comprehensive and efficient maintenance and support services that are performed without disrupting business workflow. Our expert consultants come with vast experience and subject matter expertise in technologies. BilgeAdam’s solutions are designed to provide firms with maximum network up-time, minimal disruptions and peak performance in all their IT infrastructures, applications and systems.

Maintenance and Support

Software Check-up

On average, 7 out of 10 IT projects do not achieve their intended goals. Companies are undertaking huge internal costs and putting in exhaustive efforts to create a focused approach towards the maintenance and operations of enterprise applications. However, there is an apparent need for budget optimization and a result-driven outlook.

BilgeAdam’s software check-up is a short-term but exhaustive service that enables customers to maximize throughput in their current applications. A typical software check-up entails checking application effectiveness for the following KPIs:

User experience

Technology

Interoperability

Sustainability

Supportability

Scalability

Data and analytics

Security

When we conduct the check-up, your applications are monitored and assessed, in alignment with your business IT strategy. Only after a thorough analysis are recommendations made in areas such as code structure, documentation, analysis and test processes, application lifecycle management, etc.

Software Check-up

Advantages of Software Check-up

We have a number of check-up services including the automatic reporting feature that helps us create solutions for a variety of issues. These include fixing defects in documents, enabling faster transfer of information, making applications easier-to-use, and more.

To achieve favourable results, you need first to review your source codes, whether you have just opted for a routine maintenance procedure, application updates or repeated coding. With this approach in mind, BilgeAdam’s check-up helps you:

Reduce the expenses in different projects

Mitigate risk of failure in crucial IT maintenance projects

Improve the effectiveness of fundamental application analysis by 60%

Identify and reduce any deficiencies in the applications

Maintenance and Support

System Check-up

Another proactive service offered by BilgeAdam is system check-up, which allows organizations to scan their technologies and monitor their processes. Our expert consultants provide various perspectives with detailed analyses regarding your company’s IT landscape.

First, the current status of infrastructure or components are analysed thoroughly, and then diagrams are created. Additionally, failures, errors and issues detected in the system are compiled in a report. The report also contains information about the impact of these issues, how severe they are, and appropriate solutions. This data collation helps IT managers predict the organization’s future requirements and plan the company’s investments.

The main objectives of the BilgeAdam system check-up are as follows:

To understand the present status of a technical component in the infrastructure or of the whole system

To execute post-project system status check

To study the current status before undertaking new projects

To obtain precise details of areas such as performance, configuration, security, business continuity and capacity.

The check-up provides the flexibility to cover one or more products, technologies and processes, or the entire IT operations.

System Check-up

Merits of System Check-up

Optimize technology costs and decrease the total cost of ownership

Ensure a holistic overview of the current status of the IT infrastructure and its optimum status in the future

Understand whether technical components are in sync with business objectives

Justify hardware and license investments

Plan the ideal IT capacity for business plans.

graphic-dots-mint-greenSystem Check-up

Extent of System Check-up

System and Inventory Analysis

While conducting the analysis obtained at the beginning of the check-up service, the organizations’ IT inventory utilizing this service is documented. This helps create awareness of the company’s existing infrastructure and facilitates all future business or technical decisions. Additionally, the efficiency of current investments is reviewed, and redundant investments are proactively discarded.

Risk Identification

The risks related to the technical infrastructure and non-technical components are identified after the primary analysis. These risks are prioritized based on priority and impact. A clarification against each risk is then provided as to what steps need to be undertaken if it occurs, the possible impact and things to be avoided if the risk materializes.

Infrastructure Maturity Analysis

To determine the maturity of a company’s IT infrastructure, one needs to inspect the processes. Whereas to analyse the maturity of the integration and operation of the processes, one needs to look at its technical components closely. Once the analysis is complete, a maturity level is determined based on the four bifurcations, i.e. “Simple – Standard – Smart – Dynamic”, along with an expected progression timeline.

Recommendations for Improvement and Development

At the end of the check-up service, a roadmap is created based on the inventory obtained as a result of the analysis, the business and technical risks of the organization, and the current and optimum infrastructure maturity level. Services such as consultancy, support and training required to have a more robust and efficient IT infrastructure are clearly defined and reported.
Maintenance and Support

IT Infrastructure
Maintenance - Support

This solution can be employed should a company require support with respect to its technologies that are part of its IT operations or even in case of failures present in any infrastructure.

The scope of the service includes:

On-site and remote action in case a failure is triggered

Execution of SLA-based service

Know-how exchange via information tickets provided for the organization’s IT personnel

Periodical reporting and management of infrastructure change requests based on solution type

This solution is ideal for organizations looking to enhance their existing IT operations and require support to implement the changes.

Scope of Support Service

Call-based troubleshooting

On-site or remote support

On-site planned maintenance services

ITIL-based call management systems

Failure support on various plans such as 24/7, 8/5

Information tickets

Periodical reporting and service management meetings

Planning and project support for version upgrade and migration scenarios

Training and workshops

graphic-dots-mint-greenIT Infrastructure Maintenance - Support

Support Service Process

Analysis

As a part of BilgeAdam’s system check-up service, our experts check the IT infrastructure and collect data through various sources such as existing hardware and software inventories, licenses, IT team structure, business continuity requirements, etc. The IT processes are then inspected in collaboration with the organization’s IT teams.

Reporting and Presentation

The data collected during the analysis are studied in detail. In order to properly and effectively eliminate the deficiencies in the IT infrastructure, the required software, hardware, training, consultancy and supportive services are determined. These requirements are reported and presented in detail.

Commissioning

After mutual agreement on the scope specified, how the service will be executed is explained to the organization. BilgeAdam teams initiate the process to conduct the service based on the agreed terms. Necessary adjustments and improvements are made on the organization’s IT infrastructure to conduct the service in line with the scope and to preserve the quality.

Execution and Reporting

Based on the SLAs agreed upon, the service is then executed through using the requisite technologies. Our experts will periodically visit the company premises during service delivery to resolve open issues, suggest improvements, and undertake changes wherever required. BilgeAdam guarantees service quality by frequently revisiting the processes and making corrections and improvements to ensure that everything is streamlined.
Maintenance and Support

IT Infrastructure Solutions

With an aim to maximize quality and achieve service success, BilgeAdam consultants deliver the IT infrastructure solutions in line with the following steps:

Scope and Vision

  • Holding a project launch meeting
  • Defining the scope and the vision of the project
  • Forming project team
  • Initiation of the solution process to enable all teams to focus on the same target
  • Documentation of the scope and the vision, along with the risks and the project plan

Planning

  • Planning of all components in relation to the solution
  • Clarification of hardware and software standards along with configuration information
  • Documentation of the plan for the solution in line with the requirements obtained in the analysis

Development

  • Commencement of development of the solution as described during the planning phase
  • Performance of the solution in line with the standards and the requirements
  • Carrying out of a pilot roll-out as mandated

Stabilizing

  • Resolving any issues that occur during pilot roll-out in the development phase and stabilizing the solution.

Deployment

  • The solution is deployed, and operations are carried out on the computer network infrastructure.

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