Maintenance and Support - BilgeAdam Technologies
Maintenance and Support
Expertise

Maintenance and Support

Organisations today are increasingly investing in solutions that predict and prevent blackouts, breakdowns or malfunctions. Hence, there arises a need for predictive and pre-emptive measures that help organisations focus more on running their business than running the systems and applications.

BilgeAdam provides comprehensive and efficient maintenance and support services without disrupting business workflow. Our expert consultants come with vast experience and subject matter expertise in technologies. As a result, BilgeAdam's solutions provide firms with maximum network up-time, minimal disruptions and peak performance in all their IT infrastructures, applications and systems.

Maintenance and Support

Software Check-up

On average, 7 out of 10 IT projects do not achieve their goals. As a result, companies are undertaking huge internal costs and exhaustive efforts to create a focused approach toward the maintenance and operations of enterprise applications. However, there is an apparent need for budget optimisation and a result-driven outlook.

BilgeAdam’s software check-up is a short-term but exhaustive service that enables customers to maximise throughput in their current applications. A typical software check-up entails checking application effectiveness for the following KPIs:

User experience

Technology

Interoperability

Sustainability

Supportability

Scalability

Data and analytics

Security

When we conduct the check-up, your applications are monitored and assessed in alignment with your business IT strategy. After a thorough analysis, recommendations are made in areas such as code structure, documentation, analysis and test processes, application lifecycle management, etc.

Software Check-up

Advantages of Software Check-up

We have several check-up services, including the automatic reporting feature that helps us create solutions for various issues. These include fixing defects in documents, enabling faster transfer of information, making applications easier to use, and more.

You need to review your source codes to achieve favourable results, whether you have just opted for a routine maintenance procedure, application updates or repeated coding. With this approach in mind, BilgeAdam’s check-up helps you:

Reduce the expenses in different projects

Mitigate the risk of failure in crucial IT maintenance projects

Improve the effectiveness of fundamental application analysis by 60%

Identify and reduce any deficiencies in the applications

Maintenance and Support

System Check-up

Another proactive service of BilgeAdam is system check-up, which allows organisations to scan their technologies and monitor their processes. In addition, our expert consultants provide various perspectives with detailed analyses regarding your company’s IT landscape.

First, the current status of infrastructure or components is analysed thoroughly, and then diagrams are created. Additionally, failures, errors and issues detected in the system are compiled in a report. The report also contains information about the impact of these issues, how severe they are, and appropriate solutions. This data collation helps IT managers predict the organisation’s future requirements and plan the company’s investments.

The main objectives of the BilgeAdam system check-up are as follows:

To understand the present status of a technical component in the infrastructure or the whole system

To execute post-project system status check

To study the current status before undertaking new projects

To obtain precise performance, configuration, security, business continuity and capacity details

The check-up provides the flexibility to cover one or more products, technologies and processes, or the entire IT operations.

System Check-up

Merits of System Check-up

Optimise technology costs and decrease the total cost of ownership

Ensure a holistic overview of the current status of the IT infrastructure and its optimum level in the future

Understand whether technical components are in sync with business objectives

Justify hardware and license investments

Plan the ideal IT capacity for business goals

graphic-dots-mint-greenSystem Check-up

Extent of System Check-up

Maintenance and Support

IT Infrastructure
Maintenance - Support

This solution can be employed should a company require support concerning the technologies that are part of its IT operations or even in case of failures present in any infrastructure.

The scope of the service includes:

On-site and remote action in case a failure is triggered

Execution of SLA-based service

Know-how exchange via information tickets provided for the organization’s IT personnel

Periodical reporting and management of infrastructure change requests based on solution type

This solution is ideal for organizations looking to enhance their existing IT operations and require support to implement the changes.

Scope of Support Service

Call-based troubleshooting

On-site or remote support

On-site planned maintenance services

ITIL-based call management systems

Failure support on various plans such as 24/7, 8/5

Information tickets

Periodical reporting and service management meetings

Planning and project support for version upgrade and migration scenarios

Training and workshops

graphic-dots-mint-greenIT Infrastructure Maintenance - Support

Support Service Process

Maintenance and Support

IT Infrastructure Solutions

To maximise quality and achieve service success, BilgeAdam consultants deliver the IT infrastructure solutions in line with the following steps:

Scope and Vision

  • Holding a project launch meeting
  • Defining the scope and the vision of the project
  • Forming project team
  • Initiation of the solution process to enable all teams to focus on the same target
  • Documentation of the scope and the vision, along with the risks and the project plan

Planning

  • Planning of all components of the solution
  • Clarification of hardware and software standards along with configuration information
  • Documentation of the plan for the solution in line with the requirements obtained in the analysis

Development

  • Commencement of development of the solution as described during the planning phase
  • Performance of the solution in line with the standards and the requirements
  • Carrying out of a pilot roll-out as mandated

Stabilizing

  • Resolving any issues that occur during pilot roll-out in the development phase and stabilizing the solution

Deployment

  • The solution is deployed, and operations are carried out on the computer network infrastructure

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