CASE STUDY
Coca-Cola – ServiceNow Solutions
Scope
- Performed IT/non-IT assessment and business process analysis to improve the efficiency of the company’s operations.
- Designed a service catalogue.
- Designed non-IT processes (employee onboarding, employee offboarding, etc.)
- Implemented ServiceNow ITSM and ITOM (orchestration).
- Integrated ServiceNow with RPA and provided automation for operational processes.
- Integrated with third-party vendor’s ITSM applications.
- Designed custom applications on ServiceNow platform to decrease license usage (cost savings).
