Coca-Cola – ServiceNow Solutions - BilgeAdam Technologies
Case Studies Coca-Cola – ServiceNow Solutions

Coca-Cola – ServiceNow Solutions


  • Performed IT/non-IT assessment and business process analysis to improve the efficiency of the company’s operations.
  • Designed a service catalogue.
  • Designed non-IT processes (employee onboarding, employee offboarding, etc.)
  • Implemented ServiceNow ITSM and ITOM (orchestration).
  • Integrated ServiceNow with RPA and provided automation for operational processes.
  • Integrated with third-party vendor’s ITSM applications.
  • Designed custom applications on ServiceNow platform to decrease license usage (cost savings).
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