Managed Data Centre Support Services for Leading IT Company – ServiceNow Solutions - BilgeAdam Technologies
Case Studies Managed Data Centre Support Services for Leading IT Company – ServiceNow Solutions
CASE STUDY

Managed Data Centre Support Services for Leading IT Company – ServiceNow Solutions

Technologies:

About The Project

  • Team size: 13
  • Solution SLA: 99.6%
  • Same day solution: 97.8%
  • Monthly records: 5,140
  • Solution time: 7.6 hours
  • Daily records: 171

Scope

  • OS Management
  • Data Centre Services
  • Backup Management
  • Linux/Unix Management
  • Virtualisation Service
  • New SCCM structure setup
  • Gamification app activation
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