CASE STUDY
Managed Data Centre Support Services for Leading IT Company – ServiceNow Solutions
Technologies: ServiceNow
About The Project
- Team size: 13
- Solution SLA: 99.6%
- Same day solution: 97.8%
- Monthly records: 5,140
- Solution time: 7.6 hours
- Daily records: 171
Scope
- OS Management
- Data Centre Services
- Backup Management
- Linux/Unix Management
- Virtualisation Service
- New SCCM structure setup
- Gamification app activation