CASE STUDY
Mercedes-Benz – ServiceNow Solutions
Scope
- Designed a project for billing, charging, resource management, and project management processes for Daimler SDC (solution delivery centre) Global.
- Performed an IT/finance assessment and business process analysis to improve the efficiency of the company’s charging.
- Managed GDPR compliance within the data domain.
- Transformed all business processes for all SDC branches.
- Implemented ServiceNow for non-IT processes (charging, worklog, business plan, financial management, ROI/VOI analysis).
- Integrated with Daimler locale mobile app.
- Assisted Daimler SDC Turkey in assuming primary responsibility for the global digital transformation programme.
- Helped the organisation become a data-driven consulting company by managing a roadmap and guiding teams to comply with the company’s global standards.
