28Jun
Desktop Support Services for Leading Industrial Group
Group Companies Manufacturing Machinery and Power Systems Automotive Logistics Energy Corporate Venture Capital
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Expertises: Technology Services
28Jun
Managed Desktop Support Services and 24/7 Monitoring for Leading Media Group
About The Project Team size: 7 Solution SLA: 96.7% Same day solution: 96.8% Monthly records: 550 Records per person: 6.8 Staff/days with backup: 80 Scope A team of six individuals at the head office provide end-user support 24/7. We conducted…
Read more28Jun
Managed Desktop Support Services and 24/7 Monitoring for an Innovative Tech Company
About The Project Team size: 5+8 Solution SLA: 99.7% Same day solution: 98.4% Monthly records: 900 Records per person: 13.2 Call handling: 82.5% Scope A team of five provides remote support to end-users with L1 desktop support services. Nine people…
Read more28Jun
Managed Desktop Support Services for Holding Company – ServiceNow Solutions
About The Project Team size: 12 Solution SLA: 99.7% Same day solution: 98.4% Monthly records: 1,250 Records per person: 6.6 Staff/days with backup: 77 Scope Our FCR solution service provides end-user and VIP support at company headquarters as well as…
Read more28Jun
Managed Data Centre Support Services for Leading IT Company – ServiceNow Solutions
About The Project Team size: 13 Solution SLA: 99.6% Same day solution: 97.8% Monthly records: 5,140 Solution time: 7.6 hours Daily records: 171 Scope OS Management Data Centre Services Backup Management Linux/Unix Management Virtualisation Service New SCCM structure setup Gamification app activation
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Mercedes-Benz – ServiceNow Solutions
Scope Designed a project for billing, charging, resource management, and project management processes for Daimler SDC (solution delivery centre) Global. Performed an IT/finance assessment and business process analysis to improve the efficiency of the company’s charging. Managed GDPR compliance within…
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Coca-Cola – ServiceNow Solutions
Scope Performed IT/non-IT assessment and business process analysis to improve the efficiency of the company’s operations. Designed a service catalogue. Designed non-IT processes (employee onboarding, employee offboarding, etc.) Implemented ServiceNow ITSM and ITOM (orchestration). Integrated ServiceNow with RPA and provided…
Read more22Jan
World Leading Financial Institution – Application Support & Monitoring for Reliability
The Problem Ensuring 24/7 availability and reliability of SwapAgent’s applications. Rapid detection and resolution of any issues to minimize downtime. The Solution Established robust application support and monitoring mechanisms. Implemented real-time monitoring tools to proactively identify and address issues. Achieved…
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