![](https://bilgeadamtechnologies.com/wp-content/uploads/2024/06/ServiceNow-CaseStudy-5-1024x574.jpg)
Desktop Support Services for Leading Industrial Group
Group Companies Manufacturing Machinery and Power Systems Automotive Logistics Energy Corporate Venture Capital
Read moreGroup Companies Manufacturing Machinery and Power Systems Automotive Logistics Energy Corporate Venture Capital
Read moreAbout The Project Team size: 7 Solution SLA: 96.7% Same day solution: 96.8% Monthly records: 550 Records per person: 6.8 Staff/days with backup: 80 Scope A team of six individuals at the head office provide end-user support 24/7. We conducted…
Read moreAbout The Project Team size: 5+8 Solution SLA: 99.7% Same day solution: 98.4% Monthly records: 900 Records per person: 13.2 Call handling: 82.5% Scope A team of five provides remote support to end-users with L1 desktop support services. Nine people…
Read moreAbout The Project Team size: 12 Solution SLA: 99.7% Same day solution: 98.4% Monthly records: 1,250 Records per person: 6.6 Staff/days with backup: 77 Scope Our FCR solution service provides end-user and VIP support at company headquarters as well as…
Read moreAbout The Project Team size: 13 Solution SLA: 99.6% Same day solution: 97.8% Monthly records: 5,140 Solution time: 7.6 hours Daily records: 171 Scope OS Management Data Centre Services Backup Management Linux/Unix Management Virtualisation Service New SCCM structure setup Gamification app activation
Read moreScope Designed a project for billing, charging, resource management, and project management processes for Daimler SDC (solution delivery centre) Global. Performed an IT/finance assessment and business process analysis to improve the efficiency of the company’s charging. Managed GDPR compliance within…
Read moreScope Performed IT/non-IT assessment and business process analysis to improve the efficiency of the company’s operations. Designed a service catalogue. Designed non-IT processes (employee onboarding, employee offboarding, etc.) Implemented ServiceNow ITSM and ITOM (orchestration). Integrated ServiceNow with RPA and provided…
Read more