ServiceNow
Based Services
Transform your business processes and IT services with BilgeAdam Technologies‘ comprehensive ServiceNow solutions. Our expertise spans across a range of essential ServiceNow services designed to optimise and enhance your organisation’s efficiency.
Business Unit Process Analysis & Design
We create detailed demand trees, establish robust case handling processes, and develop comprehensive process documents for both IT and non-IT departments, including HR and legal.
ServiceNow Implementation
Our experts will seamlessly implement your business processes within ServiceNow, develop a tailored service catalogue, and evaluate and map your existing processes for optimal performance.
ServiceNow Maintenance
Ensure smooth operation with our routine tasks and administration services, including request management, feature management, backup and restore management, and version upgrades.
ServiceNow Visual Design
Enhance the user experience with our specialised ServiceNow UX and visual design services, ensuring an intuitive and visually appealing interface.
Automation & Integration
Our automation and optimization analysis allows you to achieve greater efficiency. We provide automation using native ServiceNow capabilities or external languages, and we integrate ServiceNow with third-party systems.
Custom Applications
With our custom application development services, you can fully utilise ServiceNow's potential. Our team uses Glide Stack, JavaScript, and Jelly Scripts to create tailored add-ons and applications that meet your unique organisational needs.
ServiceNow and Process Consulting Experience
- 13 years of ITSM and ESM experience
- Vertical expertise in ITIL
- Consulting and implementation partner of ServiceNow
- 104 ServiceNow and process subject matter experts
- Expertise in ServiceNow ITSM, ITOM, EAM, SPM, CSM, Integration Hub, and Custom App Development
ServiceNow
Modules Experience
IT Service Management
- All ITSM Practices
- Automated Business Process (Flow Designer)
- Intelligent Automation (Virtual Agent)
- Predictive Intelligence (Machine Learning)
- Service Operation Workspace
- Workforce Optimization (for Team Performance)
- DevOps (Site Reliability Operations)
- Continual Improvement Management
Strategic Portfolio Management
- Project Management
- Agile Development
- Demand Management
- Financial Management
- Innovation Management
- Strategic Planning
- Scale Agile Framework
- Resource Management
- Investment Funding
IT Operation Management
- Discovery
- Software Asset Management
- Hardware Asset Management
- Service Mapping
- CMDB
- Identification
- Reconcilation
- Event Management
Enterprise Asset Management
- Hardware and Software Asset Management
- Asset Onboarding and &Offboarding
- License Management
- Identification
- Reconciliation
App Engine
- 100+ custom applications developed for special requirements.
- Huge cost savings were achieved by using custom apps
Integration Hub
- OOB spokes and custom developed spokes
- Integrations
- Atlassian products
- SAP products
- Opentext product
- BMC products
- Microsoft products
- Azure
- Monitoring tools (such as Solarwinds and Zabbix)
- HR tools
- Asset tools
- Inhouse developed applications.
AI and Analytics
- Generative AI
- Virtual Agent
- Performance Analytics
- AI Search
- Task Intelligence
- Predictive AIOps
- Automation Discovery
- Process Mining
- KPI Composer
- Workforce Optimisation
Training
- ServiceNow Fulfiller Training
- ServiceNow System Administrator
- ServiceNow Application Developer
- ServiceNow Application Specialist
- ServiceNow Implementation Specialist
- ITIL 4 Foundation
- COBIT 2019 Foundation
ServiceNow
Consultancy Team
52
ServiceNow Consultants
8
Project Managers
9
Solution Architects
10
ITIL Process Experts
15
Test Engineers
10
ServiceNow Trainers
52
ServiceNow Consultants
8
Project Managers
9
Solution Architects
10
ITIL Process Experts
15
Test Engineers
10
ServiceNow Trainers
ServiceNow
Case Studies
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