28Jun
Desktop Support Services for Leading Industrial Group
Group Companies Manufacturing Machinery and Power Systems Automotive Logistics Energy Corporate Venture Capital
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Archives: Case Studies
28Jun
Managed Desktop Support Services and 24/7 Monitoring for Leading Media Group
About The Project Team size: 7 Solution SLA: 96.7% Same day solution: 96.8% Monthly records: 550 Records per person: 6.8 Staff/days with backup: 80 Scope A team of six individuals at the head office provide end-user support 24/7. We conducted…
Read more28Jun
Managed Desktop Support Services and 24/7 Monitoring for Innovative Tech Company
About The Project Team size: 5+8 Solution SLA: 99.7% Same day solution: 98.4% Monthly records: 900 Records per person: 13.2 Call handling: 82.5% Scope A team of five provides remote support to end-users with L1 desktop support services. Nine people…
Read more28Jun
Managed Desktop Support Services for Holding Company – ServiceNow Solutions
About The Project Team size: 12 Solution SLA: 99.7% Same day solution: 98.4% Monthly records: 1,250 Records per person: 6.6 Staff/days with backup: 77 Scope Our FCR solution service provides end-user and VIP support at company headquarters as well as…
Read more28Jun
Managed Data Centre Support Services for Leading IT Company – ServiceNow Solutions
About The Project Team size: 13 Solution SLA: 99.6% Same day solution: 97.8% Monthly records: 5,140 Solution time: 7.6 hours Daily records: 171 Scope OS Management Data Centre Services Backup Management Linux/Unix Management Virtualisation Service New SCCM structure setup Gamification app activation
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Mercedes-Benz – ServiceNow Solutions
Scope Designed a project for billing, charging, resource management, and project management processes for Daimler SDC (solution delivery centre) Global. Performed an IT/finance assessment and business process analysis to improve the efficiency of the company’s charging. Managed GDPR compliance within…
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Coca-Cola – ServiceNow Solutions
Scope Performed IT/non-IT assessment and business process analysis to improve the efficiency of the company’s operations. Designed a service catalogue. Designed non-IT processes (employee onboarding, employee offboarding, etc.) Implemented ServiceNow ITSM and ITOM (orchestration). Integrated ServiceNow with RPA and provided…
Read more22Jan
World Leading Financial Institution – Reporting Project for Data-Driven Insights
The Problem The need for comprehensive reporting capabilities to empower data-driven decision-making. Ensuring accurate and timely reporting of financial data. The Solution Developed custom reporting solutions tailored to SwapAgent’s requirements. Ensured the accuracy, timeliness, and accessibility of financial data. Empowered…
Read more22Jan
World Leading Financial Institution – Application Support & Monitoring for Reliability
The Problem Ensuring 24/7 availability and reliability of SwapAgent’s applications. Rapid detection and resolution of any issues to minimize downtime. The Solution Established robust application support and monitoring mechanisms. Implemented real-time monitoring tools to proactively identify and address issues. Achieved…
Read more22Jan
World Leading Financial Institution – Java Development for Enhanced Functionality
The Problem The need to develop advanced functionalities for SwapAgent’s platform. Ensuring robust and scalable solutions within a dynamic financial environment. The Solution Leveraged Java expertise to develop and integrate new features seamlessly. Collaborated closely with SwapAgent’s team to understand…
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